Can I choose the shipping company?
Your order will be normally delivered by Yamato Transport.
However, we may arrange a delivery by Sagawa Express if you prefer.
Can you ship an order overseas?
Yes, we can.
Please use the Inquiry Form to contact us.
Can I change or cancel the order I already placed?
To change your order, please cancel it entirely and place a new one.
Also, please kindly note that your new order will not be delivered on the delivery date you specified in the first order.
Can the item I received be returned or exchanged?
● If you receive an item that has been damaged or defaced during transport, is defective, or is a wrong item
Please contact us in seven days following its delivery and return it to us freight collect. We will immediately either replace it with a good item or offer a refund on return.
● Return or exchange for reasons on the customer's side
We are afraid that we cannot accept such a return or exchange.
● Item damaged or defaced by a customer
We are afraid that we cannot accept a return or exchange for such an item.
If I order a large number of items, can you send me the items with the same lot number?
We send items with the same lot number in one order, regardless of the number of items ordered.
Can you gift wrap my order?
Yes, we can. Please kindly note that a charge for the gift wrapping will be needed.
If my order is a gift, can you mail a bill separately to a different address?
Yes, we can.
Please let us know the address for the bill when you place an order.
What payment options do you offer?
Credit card and COD payments are available.
How much is your shipping charge?
Our shipping charges (incl. tax) are as listed below.
Tokyo metropolitan area: ¥610
Tohoku, Kanto, Koshinetsu, Hokuriku, and Tokai: ¥710
Chugoku and Shikoku: ¥930
I would like to make a reservation for your esthetic treatment. What should I do?
Please call Esthetic Salon TAMAKI at the number below.
Esthetic Salon TAMAKI: 03-5510-3105
How long is the best-before date of your health food products from an order date?
The best-before date is indicated on each of the products we send you.
Please kindly check it.
Do you have a product catalog?
Yes, we do.
Please either call us or use the Inquiry Form to ask for the catalog.